Privacy Policy

1. Introduction

Welcome to Punjab Deals. This Privacy Policy describes how we collect, use, and share your information when you visit or make a purchase from our website punjabdeals.com ("the Site" or "the Service").

By accessing or using our Service, you agree to the collection and use of information in accordance with this Privacy Policy. We are committed to protecting your personal data and being transparent about how we handle it.

2. Definitions

For the purposes of this Privacy Policy:

• Account — a unique account created for you to access our Service or parts of it.
• Company — refers to Punjab Deals, Dhanaula, Barnala, Punjab — 148105, India (referred to as "We", "Us", or "Our").
• Cookies — small files placed on your device by a website, containing details of your browsing history and preferences.
• Country — refers to India.
• Device — any device that can access the Service, such as a computer, mobile phone, or tablet.
• Personal Data — any information that relates to an identified or identifiable individual.
• Service — refers to the Website operated by Punjab Deals.
• Service Provider — any third-party company or individual that processes data on our behalf to facilitate the Service.
• Usage Data — data collected automatically through the use of the Service.
• Website — refers to Punjab Deals, accessible from punjabdeals.com.
• You — the individual accessing or using the Service, or the company or legal entity on behalf of which such individual is accessing the Service.

3. Types of Data We Collect

While using our Service, we may ask you to provide certain personally identifiable information that can be used to contact or identify you. This may include, but is not limited to:

• Email address
• First name and last name
• Phone number
• Shipping address (area, city, state, pin code)
• Order history and purchase details
• Payment information (processed securely by our payment gateway — we do not store card details)

4. Usage Data

Usage Data is collected automatically when using the Service. It may include information such as:

• Your device's Internet Protocol address (IP address)
• Browser type and version
• Pages of our Service that you visit, time and date of your visit, and time spent on pages
• Unique device identifiers and other diagnostic data
• Mobile device type, mobile operating system, and mobile browser type

This data helps us understand how users interact with our Service, so we can improve performance, fix issues, and enhance the overall experience.

5. Tracking Technologies & Cookies

We use Cookies and similar tracking technologies (like web beacons, tags, and scripts) to track activity on our Service and store certain information to improve and analyze it.

Types of Cookies We Use

• Necessary / Essential Cookies (Session Cookies)
  Administered by us. These are essential to provide you with services available through the Website — such as authenticating users, keeping you logged in, and preventing fraudulent use of accounts. Without these, the services you request cannot be provided.
• Cookies Policy / Notice Acceptance Cookies (Persistent Cookies)
  These identify whether users have accepted the use of cookies on the Website.
• Functionality Cookies (Persistent Cookies)
  These allow us to remember choices you make when you use the Website, such as your login details, cart contents, and language preferences. This gives you a more personal experience and avoids re-entering preferences every time.

You can instruct your browser to refuse all Cookies or to indicate when a Cookie is being sent. However, if you do not accept Cookies, you may not be able to use some parts of our Service.

6. How We Use Your Personal Data

The Company may use Personal Data for the following purposes:

• To provide and maintain our Service — including monitoring usage and improving performance.
• To manage your Account — enabling you to access features available to registered users.
• For order fulfillment — processing your purchases, managing payments, delivering products, and handling returns or exchanges.
• To contact you — via email, telephone, SMS, or other electronic communication regarding order updates, delivery status, security alerts, or essential service notices.
• To provide offers and updates — news, special offers, and information about similar goods, services, or events, unless you have opted out of receiving such information.
• To manage your requests — responding to your queries, support tickets, and requests.
• For business operations — data analysis, identifying usage trends, evaluating promotional campaigns, and improving our Service.

7. Sharing Your Personal Data

We may share your personal information in the following situations:

• With Service Providers — trusted third parties that help us operate the Site, process payments, deliver orders, or analyze usage.
• With Shipping Partners — to deliver your orders to the correct address.
• With Payment Gateways — to securely process your transactions (e.g., Razorpay).
• For business transfers — during a merger, acquisition, or sale of assets, your data may be transferred as part of the business.
• With your consent — for any other purpose when you have explicitly given consent.

We do not sell, rent, or trade your personal information to any third party.

8. Retention of Your Personal Data

The Company will retain your Personal Data only for as long as necessary to fulfill the purposes outlined in this Privacy Policy. We retain and use your data to comply with legal obligations, resolve disputes, and enforce our agreements and policies.

Usage Data is generally retained for a shorter period, unless it's used to strengthen security, improve functionality, or when legally required to be retained longer.

9. Transfer of Your Personal Data

Your information, including Personal Data, is processed at our operating offices and in any other places where the parties involved in processing are located. This means your data may be transferred to and maintained on computers located outside of your state, province, or country where data protection laws may differ.

Your consent to this Privacy Policy followed by your submission of such information represents your agreement to that transfer. We take all steps reasonably necessary to ensure your data is treated securely and in accordance with this Privacy Policy.

10. Your Rights — Access, Update & Delete

You have the right to delete or request that we assist in deleting the Personal Data that we have collected about you.

• You may update, amend, or delete your information at any time by signing in to your Account and visiting your profile/account settings.
• You may also contact us directly to request access to, correct, or delete any personal information you have provided.
• Please note that we may need to retain certain information when we have a legal obligation or lawful basis to do so.

11. Security of Your Personal Data

The security of your Personal Data is important to us. All transactions are processed through secure, encrypted payment gateways, and we do not store your card or bank details on our servers.

However, please remember that no method of transmission over the Internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your Personal Data, we cannot guarantee its absolute security.

12. Children's Privacy

Our Service does not address anyone under the age of 13. We do not knowingly collect personally identifiable information from anyone under the age of 13. If you are a parent or guardian and you are aware that your child has provided us with Personal Data, please contact us. If we become aware that we have collected Personal Data from anyone under the age of 13 without verification of parental consent, we take steps to remove that information from our servers.

13. Links to Other Websites

Our Service may contain links to other websites that are not operated by us. If you click a third-party link, you will be directed to that third party's site. We strongly advise you to review the Privacy Policy of every site you visit.

We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.

14. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date at the top.

We will also notify you via email and/or a prominent notice on our Service prior to the change becoming effective. You are advised to review this Privacy Policy periodically for any changes.

15. Contact Us

If you have any questions about this Privacy Policy, or wish to exercise your data rights, you can contact us: