Terms & Conditions

1. Introduction

Welcome to Punjab Deals. This website, operating at punjabdeals.com ("the Site"), is an online e-commerce platform offering mobile accessories, gadgets, and related tech products. These Terms & Conditions ("Terms") govern your access to and use of the Site, its services, and any purchases made through it.

Throughout these Terms, the words "we," "our," "us," and "Punjab Deals" refer to the owners and operators of the Site. "You" and "your" refer to any visitor, customer, or user of the Site.

2. Acceptance of Terms

By visiting, browsing, or purchasing from our Site, you acknowledge that you have read, understood, and agree to be bound by these Terms & Conditions, along with our Privacy Policy, Refund & Return Policy, and Shipping Policy. If you do not agree with any part of these Terms, you must immediately discontinue use of the Site.

3. Account Registration

To make a purchase or access certain features, you may be required to create an account. When registering, you agree to:

• Provide accurate, current, and complete information about yourself.
• Maintain and promptly update your account details to keep them accurate.
• Keep your username and password confidential and secure.
• Accept full responsibility for all activities that occur under your account.
• Notify us immediately if you suspect any unauthorized use of your account.

We reserve the right to suspend or terminate accounts that violate these Terms or engage in suspicious activity.

4. Products & Services

All products and services displayed on the Site are subject to availability. We make every effort to accurately display product details, images, specifications, and prices. However:

• Actual product colors and appearance may vary slightly from images due to screen settings.
• We reserve the right to modify, discontinue, or limit quantities of any product without prior notice.
• All prices are listed in Indian Rupees (₹ INR) and are inclusive of applicable taxes unless stated otherwise.
• In case of pricing errors, we reserve the right to cancel the affected order and issue a full refund.

5. Ordering & Payment

By placing an order on our Site, you are making an offer to purchase the selected products in accordance with these Terms. All orders are subject to our acceptance and verification.

• We accept payments via UPI, Credit Card, Debit Card, Net Banking, Wallets, and Cash on Delivery (COD) where available.
• All online payments are processed through our secure payment gateway partner, Razorpay.
• Once an order is successfully placed, you will receive an order confirmation email and SMS.
• We reserve the right to refuse, hold, or cancel any order at our sole discretion — including orders with suspicious activity, incomplete information, or pricing errors.
• In case of cancellation by us, any amount already paid will be refunded in full to the original payment method.

6. Shipping & Delivery

We ship across India through our trusted courier partners. Shipping fees and delivery times may vary based on your location and the products ordered.

• Standard delivery typically takes 2 to 5 business days depending on your pin code.
• Metro cities usually receive orders within 2–3 working days; remote areas may take up to 5–7 working days.
• Delivery timelines are estimates and may be affected by weather, public holidays, or logistics issues beyond our control.
• We are not liable for delays caused by shipping carriers or external factors.
• You will receive real-time tracking updates via email and SMS once your order is dispatched.

7. Returns & Refunds

Customer satisfaction is important to us. If you receive a damaged, defective, or incorrect product, you may be eligible for a return, replacement, or refund.

• Return requests must be raised within 7 days of receiving the order.
• The product must be unused, unopened, and in its original packaging with all tags and accessories intact.
• To initiate a return, please contact us at punjabdealshelp@gmail.com or call +91 83609 80038.
• Refunds for prepaid orders are processed back to the original payment method within 5–7 business days after we receive and inspect the returned item.
• Certain products may not be eligible for return due to hygiene or manufacturer policies — these will be clearly mentioned on the product page.

For complete details, please refer to our Refund & Return Policy.

8. Privacy & Data Protection

We value your privacy and are committed to protecting your personal information. We collect and use your data only to process orders, improve our services, and communicate with you.

• We do not sell, rent, or trade your personal information to third parties.
• All payment information is processed securely via encrypted payment gateways — we do not store your card details.
• You may request deletion of your account data anytime by contacting us.

For full details, please refer to our Privacy Policy.

9. Intellectual Property

All content on the Site — including logos, brand names, product images, product descriptions, graphics, icons, and text — is owned or licensed by Punjab Deals and is protected by copyright, trademark, and other intellectual property laws of India.

• You may not copy, reproduce, distribute, modify, or republish any content without our prior written consent.
• Unauthorized use of our content may result in legal action.
• Product brand names and logos displayed on the Site belong to their respective owners.

10. Limitation of Liability

To the fullest extent permitted by law, Punjab Deals and its directors, employees, and affiliates shall not be liable for:

• Any indirect, incidental, or consequential damages arising from use of the Site or products purchased.
• Any loss of data, profits, or business opportunities.
• Interruptions, errors, or inaccuracies on the Site.
• Delays or failures caused by events beyond our reasonable control.

Our total liability for any claim shall not exceed the amount you paid for the specific product in question.

11. Indemnification

You agree to indemnify, defend, and hold harmless Punjab Deals, its directors, employees, agents, and partners from any and all claims, damages, losses, liabilities, and expenses (including legal fees) arising out of:

• Your violation of these Terms & Conditions.
• Your misuse of the Site or its services.
• Your violation of any third-party rights, including intellectual property rights.

12. Governing Law & Jurisdiction

These Terms & Conditions shall be governed by and construed in accordance with the laws of India. Any disputes arising out of or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts located in Barnala, Punjab, India.

13. Changes to Terms & Conditions

We may update or modify these Terms & Conditions from time to time to reflect changes in our services, business practices, or legal requirements. Any changes will be posted on this page with an updated "Last updated" date.

Your continued use of the Site after any changes indicates your acceptance of the updated Terms. We encourage you to review this page periodically.

14. Contact Information

If you have any questions, concerns, or requests regarding these Terms & Conditions, please contact us: