Return & Refund Policy

1. Eligibility for Return

You may request a return within 7 days from the date you receive your order. To be eligible for a return:

• The product must be unused, unopened, and undamaged.
• It must be returned in its original packaging with all accessories, manuals, tags, and materials included.
• You must have a valid Order ID and proof of purchase.
• For damaged or defective products, photos of the issue are required.

Returns requested after the 7-day window will not be accepted, except in cases covered under our Shipping Policy (lost/damaged in transit).

2. How to Request a Return

Initiating a return is quick and easy:

1. Contact our customer service team at punjabdealshelp@gmail.com or call +91 83609 80038 within 7 days of receiving your order.
2. Provide your Order ID, product name, and reason for return.
3. Attach clear photos of the product and packaging (mandatory for damaged/defective items).
4. Our team will review your request and respond within 24 hours with return instructions.
5. Pack the product securely and hand it over to our courier partner at the scheduled pickup.

3. Refund Process

Once we receive the returned product and verify its condition, we will process your refund. The refund amount is calculated as follows:

• Prepaid orders — full product amount + any applicable taxes are refunded to the original payment method.
• COD orders — refund is issued via UPI, Bank Transfer, or NEFT to the account details provided by you.
• Shipping charges — refunded only if the return is due to our error (wrong/damaged/defective product).

Refunds are always issued to the original payer — we do not issue refunds to a different person or account.

4. Refund Timeline

Refunds are typically processed within 5–7 business days after we receive and inspect the returned item. However, the exact credit time may vary based on your payment provider:

• UPI / Wallets — 1–3 business days
• Debit / Credit Cards — 5–7 business days
• Net Banking — 3–5 business days
• Bank Transfer (NEFT / IMPS) — 2–4 business days

You will receive an email confirmation once the refund has been initiated from our end.

5. Non-Returnable Items

The following items are not eligible for return or refund:

• Opened or used products (unless found defective on arrival).
• Products without original packaging, tags, or accessories.
• Personalized or custom-made products.
• Items marked as "Non-Returnable" on the product page.
• Products purchased from outside our website (unauthorized channels).
• Products damaged due to misuse, physical damage, or liquid spills by the customer.
• Clearance / final sale items.

6. Return Shipping Costs

Return shipping costs depend on the reason for return:

• Defective / Damaged / Wrong Item — we will cover 100% of return shipping costs and arrange a pickup.
• Change of Mind / Ordered by Mistake — the customer is responsible for return shipping costs (deducted from the refund or paid upfront).
• Size / Color Mismatch (not our error) — return shipping is borne by the customer.

For a smooth pickup process, we recommend using the prepaid return label or courier partner suggested by our support team.

7. Damaged or Defective Products

If you receive a damaged or defective product:

• Contact us within 48 hours of delivery at punjabdealshelp@gmail.com.
• Provide clear photos of the product, packaging, and invoice.
• Do not use or alter the product before our team inspects the issue.

Depending on the case, we will offer one of the following:

• Replacement — we'll send a new piece at no extra cost.
• Full Refund — 100% of the amount paid, including shipping.
• Partial Refund — if you prefer to keep the item and accept the defect.

8. Order Cancellation

Orders can be cancelled before dispatch at no cost. Once an order has been shipped, it cannot be cancelled — but you may refuse delivery or initiate a return after receiving it.

• Cancellation must be requested from the My Orders page or by contacting support.
• Prepaid orders cancelled before dispatch receive a full refund within 5–7 business days.
• COD orders cancelled before dispatch are closed with no charges.
• Orders already in "Shipped" or "Out for Delivery" status cannot be cancelled — please refuse delivery and request a return.

9. Contact Information

If you have any questions about returns, refunds, or cancellations, we're here to help: